FAQ

If you want to combine multiple images (such as invoices, receipts, or the front and back of an ID card) onto the same document page, open the document in the mobile app (not yet supported on computer): 1. Open CamScanner and open a document that contains multiple image pages. 2. Tap the collage icon or the More icon in the top right. 3. Tap Collage, choose the layout you want, and confirm. Note: This is a Premium feature and requires upgrading to Premium.

In the mobile app: open the app, select the document, and tap Delete. If you haven't signed up for an account, the document is permanently deleted from your device. If you've signed up for an account, the same document is also removed from your other devices once you pull down to sync. If you're deleting a large amount of data, go to Me > Account > Sign Out, then sign back in to check your cloud storage usage. In the Mini Program: select the document and tap Delete. If it has already synced, the same document will also be removed from other devices signed in to the same account after syncing. Note: 1. If the document has already synced, you can restore it within a limited time by signing in to www.camscanner.com on a computer, clicking the account icon in the top right, and clicking Recycle Bin. Emptying the Recycle Bin permanently deletes documents, and they cannot be recovered. 2. If the deleted document hasn't synced, deleting it from your device is permanent and cannot be recovered.

Select the documents you want to merge and tap the Merge button in the bottom center. Choose whether to delete the original files as prompted, and the documents will be merged automatically. Note: If you choose to delete the original files, the original documents will be removed from CamScanner. If they were previously synced, you can restore them within a limited time by signing in to www.camscanner.com on a computer, clicking the account icon in the top right, and clicking Recycle Bin. If they weren't synced, they cannot be recovered after deletion. *This feature is not yet supported in the Mini Program. To merge documents, please follow the steps above in the CamScanner mobile app.

On the desktop app, click Import Files and select a PDF to import and convert. On the mobile app, tap Import Document to import a PDF, or tap PDF Tools to import a PDF file and convert it.

Open the document, then tap the document name to rename it directly. Note: When renaming, make sure the name isn't the same as another document, as duplicate names can't be saved.

There are two ways to import photos: 1. Open your phone's gallery, select multiple photos, tap the share icon, scroll down, and choose Save to CamScanner. 2. Open the CamScanner app, go to the capture screen, choose a capture mode, tap the gallery icon on the right, and select the photos to import. During import, you can set the default enhance mode and choose whether to auto-crop. You can currently select up to 120 photos at a time for a bulk import. Because processing imported photos uses your phone's memory, importing too many at once may cause crashes if memory runs low, so we recommend importing in smaller batches and adding new pages to the document afterward.

Open the app, go to the Documents screen, tap the folder icon at the top, enter a folder name, and add it. Basic users can save up to eight folders. To create more, upgrade to Premium, which lets you create up to 5,000 folders. Folders can currently be moved into other folders by tapping the ... icon next to a folder and tapping Move. Sharing an entire folder is not yet supported.

Document encryption: Open the app, go to All Documents, select a document, and tap More > Encrypt Document to set a password. To change or remove the password, select the encrypted document again and tap More > Encrypt Document > Change Password or Remove Password. Folder encryption: Open the app, go to Me > More Settings > Security, turn on the folder access password, and set a password.

To generate a PDF, follow these steps: open the document, then tap Share > Share as PDF > Save to Device. If you've signed up for CamScanner and synced your data, you can also download documents as PDFs by signing in to www.camscanner.com on a computer.

Open your phone's gallery, tap Select Multiple, select the photos (fewer than 100), tap Share, and tap CamScanner on the share screen to import them (steps may vary across Android versions, so refer to your own device). Alternatively, open the app, tap Import Images, go to your system gallery, then press and hold to select multiple photos and import them. Before saving the selected photos on the import screen, you can set the enhance mode and choose whether to auto-crop from the toolbar at the bottom.

Open the app and go to Me > Document Management > All Documents. Open the folder you want as the default save location, then tap Confirm. From then on, imported documents will be saved to that folder by default. For example, if you select New Folder 1, the default location becomes All Documents/New Folder 1. To change it, tap All Documents again, use the back button in the top left to return to All Documents, and open a different folder. Or, without selecting a folder, tap Confirm directly on the All Documents screen to set the default save location to the All Documents directory.

After importing the PDF, open the document and tap More > Convert to Images to generate an image-based document. Then select it again to merge.

CamScanner has two screens: Home and All Documents. Home shows the documents you've viewed recently. All Documents shows all your saved documents. To view documents you've opened recently, tap Home. To view all the documents you've created, tap the All Documents tab.

Open the app, tap Import Document, and select a Word file to import.

Before taking a photo, open CamScanner, tap the capture button, and tap the resolution icon (HD) on the capture screen to adjust it.

Open CamScanner, tap the Me tab at the bottom, and go to Document Scan. You can choose: whether to keep the original colors of captured photos or convert them to black and white; the size of captured photos and the clarity of generated documents; whether to automatically save processed images to your phone or tablet gallery; the OCR recognition language (selecting the languages you use most can improve OCR accuracy); whether to save the original captured photos to your phone or tablet gallery; whether to enable anti-shake capture; whether to open directly to the capture screen when you launch CamScanner; and whether to configure cropping and enhance modes for Single and Batch capture modes.

Go to Me > Document Management > New Document Naming to set the default naming method. Once set, new documents you add will be named this way.

After importing the PDF, open the document and tap More > Convert to Images to generate an image-based document. You can then open that document to move or copy the images.

After importing the PDF, open the document and tap More > Convert to Images to generate an image-based document. Then open that document to create a collage.

Open the app, go to Me > Document Management > New Document Naming, and turn off Smart Naming.

CamScanner does not currently support setting the DPI. Thank you for your understanding.

Please note that CamScanner cannot resize images to a specific dimension. To adjust the resolution, open CamScanner, tap the capture button, and tap the HD icon. CamScanner's capture feature uses your phone's system camera, so the maximum resolution shown on this screen is the highest resolution CamScanner currently supports. If this screen doesn't appear, go to Me > Scan Services and check whether the system camera is enabled. If it is, turn off the system camera and try again.

Open your phone's system settings, go to Privacy > Photos, and make sure CamScanner is allowed to read and write. If it isn't, enable it, restart CamScanner, and try importing from your gallery again.

On the All Documents screen, select the PDF files and tap Merge.

Open the document, then press and hold a page to drag it to the position you want.